Shipping & return policy
TransylvanianMiracle is headquartered in Harghita County, Romania. We fulfil orders from our warehouse in Porumbenii Mici.
We offer Free Mail shipping on all orders in EUROPE. In other countries the shipping cost is 8 GBP. Standard orders ship via Priority Mail and shipping time will vary based on your location. Normally you will get the package after the order within 7-10 working days.
IMPORTANT: Shipping costs are non-refundable.
Please note it can take up to two full business days from the time you place your order online for it to be processed and ship from our warehouse. Please allow 7-10 business days from shipment for ground delivery. You will receive an email confirmation as soon as your order ships.
TransylvanianMiracle.com is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Once the package has left the HOL facility, we are not liable for any damaged, delayed, or lost packages.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. TransylvanianMiracle.com is not liable for any returns due to incomplete addresses, undeliverable addresses, or return to sender. TransylvanianMiracle.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfilment facility. All orders considered lost, damaged, or delayed must be addressed within 10 days of the most recent tracking scan or delivery date.
IMPORTANT: All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address changes will be considered but not guaranteed
We get it, you ordered something and it’s not what you thought. No sweat, all products – opened or not – can be returned for any reason. Send the items back to us within 14 calendar days and we’ll refund your money. Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). IMPORTANT: If 14 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.
HOW TO RETURN A PRODUCT - STEPS TO FOLLOW
1. Circle the products you are returning on the enclosed packing slip. Please indicate the quantity you are returning of each item and reason for return.
2. Pack the products securely in a sturdy package and include the packing slip.
3. Send the package to TransylvanianMiracle:
537216 Porumbenii Mici, nr. 73
- Return package using your preferred shipping carrier.
- Allow 2-3 weeks for your return to process, although, they usually don't take that long. You will receive an email confirming your refund.
A FEW SPECIAL CASES
- If you're returning a product due to a defect or an error made by us, please contact us: firstname.lastname@example.org
- If you ordered more than 1 of a specific product, only 1 of those items may be returned opened. All other items must be in a factory sealed container. For example, ordered three boxes of the same capsules? You may return one opened, but the other two need to be sealed.
- If you’re returning 12 or more of the same items, there will be a 15% restocking fee due to inventory control and those pesky shelf life limits. Quantities over 20 will not be accepted and will be considered final sale.
- Some brands also have special return policies, see below for more details.
- When returning items from an order that originally qualified for free shipping, 8 GBP will be deducted from your total refund if the new order value (less the return) is less than 50 GBP.
- If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.
IMPORTANT: Any product(s) that have been damaged, show visible stains, markings will not be accepted for return.